Frequently Asked Questions
Everything you need to know about luxury living and seamless shopping.
What is the typical lead time for furniture delivery?
In-stock items typically ship within 5-7 business days. For custom upholstery or made-to-order pieces, lead times generally range from 8 to 14 weeks depending on the manufacturer and fabric availability.
Do you offer White Glove Delivery services?
Yes, we offer premium White Glove Delivery for most oversized furniture items. This service includes bringing the item into your room of choice, assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
Home accents and rugs can be returned within 15 days of receipt in original condition. Please note that custom-made furniture, special orders, and final sale items are non-returnable and non-refundable.
Can I request fabric swatches before placing an order?
Absolutely. We recommend ordering swatches to ensure the color and texture meet your expectations. You can request up to five complimentary fabric samples through our website or by contacting our design team.
Do you offer professional interior design consultations?
Yes, High Fashion Home offers expert design services. Whether you need help styling a single room or furnishing an entire home, our designers are available for in-store or virtual consultations.
How can I track the status of my shipment?
Once your order has been processed and leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's portal for real-time updates.